If there is an error in your music distribution, it can lead to a variety of issues that may affect the availability, visibility, or monetization of your music across digital platforms. Here are the key steps to take if such an error occurs, based on the services offered by Deliver My Tune:
1. Check for Common Errors
- Metadata Mistakes: The most common errors in music distribution arise from incorrect metadata, such as song titles, artist names, or release dates. Ensure that all the metadata you provide is accurate and matches the information registered with your PRO (Performing Rights Organization).
- File Format Issues: Some platforms require specific audio file formats. If your song is not appearing on certain platforms, check that the file format (usually WAV or FLAC) adheres to platform standards.
2. Communication with the Distributor
- Deliver My Tune provides prompt customer support. If you encounter an error, contact them via email or the support channels. They will assist you in identifying the root cause and offer solutions.
- Keep all communication professional and provide as many details as possible about the issue. This may include distribution links, platform names, and error codes, if applicable.
3. Platform-Specific Troubles
- Delayed Release: Sometimes, songs are not released on time due to platform-specific delays. In such cases, Deliver My Tune can contact the platform to resolve the issue.
- Removal of Content: If your music is removed from a platform due to an error, the support team will help you re-upload the content and ensure the metadata and audio files comply with the platform’s requirements.
4. Royalty and Payment Errors
- If there is an issue with receiving royalties, it could stem from incorrect metadata or account information. Ensure that your payment details are correct, and inform Deliver My Tune to help rectify any issues with missing royalties.
- The platform also provides periodic royalty reports to track your earnings, which can help identify if there’s an issue.
5. Avoiding Future Errors
- Use Quality Assurance Tools: Deliver My Tune has built-in tools that help artists avoid common distribution mistakes, such as missing metadata or file format issues.
- Stay Updated: Regularly check Deliver My Tune’s blog or updates section to stay informed of any platform changes or updates that could affect music distribution. For example, if Apple Music or Spotify update their terms, your distributor will alert you about how to comply with any new rules.
By leveraging Deliver My Tune’s support, artists can ensure that any errors in distribution are quickly identified and resolved, allowing their music to reach a global audience without unnecessary delays or issues.